Absence Management


A review of information to the Australian National Audit Office (ANAO), 99 per cent of Australian Public Service (APS), calculated that during 2001–02;

  • Total unscheduled absences, such as sick leave, carer’s leave, workers compensation and various types of miscellaneous leave, were some 1.36 million days, of which 73 per cent was sick leave;
  • Average unscheduled absence was 11.9 days per Full Time Equivalent (FTE) employee (compared to a median of 6.8 days in the private sector);
  • Average sick leave taken was 8.7 days per FTE employee; and
  • Overall direct salary cost of APS unscheduled absence was estimated to be $295 million, or about $2600 per FTE employee.

This does not include on-costs and the additional costs that can arise from the need for replacement staff or any possible consequential costs associated with potentially reduced government services. Total costs of unscheduled absence can be up to three times the direct cost of the salaries of the absent staff.

Early Absence Management Services

Priority Care’s Early Absence Management Services is a 24hr a day service that provides immediate care for your employees, all the while ensuring organisational policies are being adhered to, and optimising communication within the business to allow proper staffing levels are maintained. 

We provide a complete positive absence management service from the first day of absence until the employee returns to work. The Priority Care consultant ensures that employees have the best and most consistent support and guidance during and following their absence, through utilising clear pathways, which can be tailored to the requirements of each client. 

Quality Control

The use of the integrated software platform not only allows Priority Care intrinsic connectivity with our provider network, it also allows us to monitor the quality of the service being provided by the network. The quality measures are also available to our clients to ensure there is a transparency of service delivery, and the ability for our clients to make informed decisions. 

Give us a call to find out more.